Refund Policy

Last updated: November 6, 2026

Windrise Bridge has a free plan, so you can try every core feature before you pay.

Subscriptions

• No refunds for partial periods. Paid plans (Monthly, Quarterly, Annual) are digital services that start as soon as you pay. If you cancel, you keep access until the end of the period you've paid for, and you won't be charged again.
• Cancel anytime. Cancel from the customer portal (linked in your receipt email) or from the app. Cancelling stops the next renewal.

When we do refund

We'll refund you in full if:

• you were charged twice for the same period;
• you were charged after cancelling because of an error on our side;
• a technical problem on our side stopped the paid features from working and we couldn't fix it within 7 days of your report;
• we discontinue a paid feature during your subscription (pro-rated for the unused time).

If the law where you live gives you a right to a refund (for example, a statutory right of withdrawal), we will honor it.

How to request a refund

Email support@windrisebridge.com within 30 days of the charge. Include the email address you paid with and the order ID from your receipt. We reply within 3 business days. Approved refunds are issued by Creem, our payment processor and Merchant of Record, to your original payment method, usually within 5 to 10 business days.